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ROLL22LC02 Understanding Retail Operations  


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Course Summary

Code: ROLL22LC02 

Advice and Guidance



If you work in retail, it's important that you're fully trained and equipped to meet customers' needs. Our level 2 certificate in Understanding Retail Operations covers everything from the selling process to retail law to handling customer complaints. It's a great way to make sure you have the skills you need to do your job. This fully online course lets you carry out training in your own time, whenever and wherever is most convenient for you.

Course content:
Develop understanding of the different aspects of the retail industry
Learn about customer payments and the selling process
Understand how to provide good customer service
Learn how to deal with queries and complaints
Gain an understanding of basic retail law and the importance of correct stock control

This course is delivered by training provider Learning Curve Group on behalf of Bedfordshire Employment & Skills Academy, part of Central Bedfordshire Council.

For more information or to enrol please contact Learning Curve:
Phone 01388 741 336