Description

Over 4 million people in the UK live in social housing. It’s important that anyone working in this sector is equipped with the key skills to make a real difference to the lives of tenants and the communities they live in. This fully online course in Understanding Tenant Support in Social Housing will help you deliver great customer service when dealing with tenants and appreciate why it is important to correctly record and report any problems. You'll learn how to manage challenging behaviour and difficult situations that could arise at work, and understand your role in safeguarding vulnerable community members.

Course content:
Introduction to the social housing sector
Understand the principles of safeguarding and equality and diversity
Understand mental and physically ill health
Understand reasons for problematic behaviour
Understand issues affecting isolated tenants

This course is delivered by training provider Learning Curve Group on behalf of Bedfordshire Employment & Skills Academy, part of Central Bedfordshire Council.

For more information or to enrol please contact Learning Curve:
Visit www.learningcurvegroup.co.uk
Email training@learningcurvegroup.co.uk
Phone 01388 741 336